The Purezone connects to your home Wi-Fi network using the 2.4Ghz band. Ideally, the spa with the Purezone should be within 30 feet of the nearest...

Push notifications on Android devices can sometimes stop after you switch to a new phone and transfer the phone data from the old phone using Sams...

iOS App push notifications can stop sometimes due to various reasons. Follow these troubleshooting steps: Check Push notifications settings in the...

If you receive the message "Your Purezone device has no connection to the cloud in its last 4 attempts" as a push message on your phone, it is an ...

LED Colors What you see What it means None (out of the box) Battery Pack displays no light Purezone is in sleep mode. Place battery pack on t...

If you see "Put Unit in water and tap Measure Now" in the Purezone app, it is an indication that the Purezone attempted to measure your water, but...

The Pod ID of your Purezone device is printed on a sticker on the cassette holder. In this example, the Pod ID is 269413If your Purezone has been ...

The Purezone battery will last 4-5 months on a full charge.  You should charge the Purezone battery approximately every 4-5 months.  When you are ...

(DOCK INSTALLATION ONLY) TOOLS NEEDEDIf your spa does not already come with a Dock, you will need: DrillStainless Steel 15/64” BitPhillips Screw D...

Yes. The Purezone Dock and Purezone Hover models come with a USB C Wireless charger but a USB C Power Adapter is not included.   If you do not alr...

If you see the message "This application requires iOS 13.0 or later" when attempting to download the Purezone app, this is an indication that you ...

Yes. To change the language, follow these steps:Launch the Purezone appTap the Settings Gear icon in the upper right-hand cornerTap Region & Langu...

Yes.  The Purezone does work in spas using the FROG @Ease Hot Tub floating system or FROG® @ease® Inline System that use minerals and SmartChlor f...

The Purezone connects to the Internet using the 2.4Ghz signal of your home Wi-Fi network.  Please note that the Purezone should be located within ...

Purezone is powered by a rechargeable Li-ion 18.5Wh battery, and comes with a USB C Wireless charger. Note: You will need to use a USB C Power Ad...

No. You cannot switch the Purezone back and forth from the spa to the pool. When you set up the Purezone, you set it up as a Spa and enter specifi...

Yes. The Balboa Water Group, Inc. warrants to the original consumer purchaser of this product that it is free from defect in materials and / or wo...

With the Purezone system and Purezone App by Balboa, get your spa water tested, tracked and reporting done for you automatically, instead of using...

Purezone allows you to set a Daily or Every other day Measurement time and to also do Real Time Water Measurements whenever you want!   Daily or E...

When a Measure Now is requested in the App when you are within Bluetooth range of the Purezone, the Measurement results will be displayed after ab...

If you're getting a "Check Cassette" Alert in the Purezone app, or if the Purezone failed to measure any water chemistry parameters, it indicates ...

If you are unable to login to your Purezone account and see the following error: "There was an error attempting to authenticate. Please report it ...

If you enter the wrong username / password combination the error "The Username or password provided is incorrect" will appear. If you are unable t...

If you block ports on your router, you need to verify that you have opened the ports needed for the Purezone to operate properly Purezone needs th...

If you see the error "No Purezone Devices Found" during setup of a Purezone device it means one or more of the following: The Purezone device is ...

The Purezone is compatible with spa and pool systems that use mineral sanitizer systems like PoolRx, Nature2, Nature2 Fusion and Pool Frog.  Purez...

"Purezone Unavailable - The Purezone is probably out of range.  Try again when you are in close range of your Purezone device" This error may be a...

Copper ionization pools and spas that use copper or copper-silver ionization technology to sanitize pool and spa water do not use chlorine to sani...

The Purezone does not work in pools or spas that use the ingredient copper sulfate pentahydrate and positively charged copper ions, like PristineB...

The Purezone is compatible with Ozone pools and spas.   Ozone Pools, Ozone Spas or Ozonated Pools and Ozonated Spas use an Ozone generator to sani...