"Received Error - There was an error while attempting to reset your password.  Please try again or report this error to purezonesupport@balboawate...

At this time, connecting Purezone to Google Home is not supported.

Connecting the Purezone to Siri is not supported at this time.

You can contact Purezone support by two methods: Click here to submit a Support Request Send an email to purezonesupport@balboawater.com Pleas...

The Purezone Battery Pack has a rechargeable Lithium ion battery.

Note: By default, the Purezone is set to measure at 9:00am local time every other day, unless you have changed the measurement time and/or the mea...

Purezone cassettes measure the following water chemistry parameters: FC - Free Chlorine or TB (Total Bromine) pH TA - Total Alkalinity

To check how many daily tests are left on your Purezone cassette: Launch the Purezone app At the Home page, scroll down to Supply Levels Next to ...

Yes.  Just download the Purezone App on each of the phones and/or tablets and login to Purezone using the same Purezone Account Username and Passw...

Purezone cassettes use water chemistry pads to perform water chemistry measurements of your pool water.  These water chemistry pads can degrade if...

No.  Purezone does not offer a Military discount at this time.

Yes.  The Purezone can be set to measure either daily or every other day. By default, the Purezone is set to measure at 9:00am local time every ot...

You can easily check your Network Connection status in the Purezone app.  The information is available at the Device Info screen in the app.  If ...

Yes.  Even though we do not measure Salt in Salt Water Spas, the Purezone does work in salt water spas.  If you have a salt water spa it is very i...

No. The Purezone does not measure Salt, but Purezone does work in Spas with Salt Cell Chlorinators!   The Purezone P3 cassette measures FC or TB, ...

No.  The Purezone does not measure Phosphates. The Purezone P3 cassette measures FC or TB, pH and TA.

No.  The Purezone does not measure Copper. The Purezone P3 cassette measures FC or TB, pH and TA.

No.  The Purezone does not measure iron. The Purezone P3 cassette measures FC or TB, pH and TA.

At this time, the ability for the Purezone to display water temperature in degrees Centigrade is only available when the Region is set to France i...

The error "Missing Refresh Token Cookie" in the Purezone app when trying to view FC or pH advice, will appear if you have not answered all of the ...

If this error message appears when tapping "Shop" in the Purezone App, it is because the email address for your Shopify account is not the same as...

The Purezone will measure FC and display that measurement with values between 0.0ppm and 25.4ppm.  The Purezone clips the high value for FC at 25....

The Purezone FC target by default is set to 3.0 ppm.  If you need to adjust your FC target lower, just contact Purezone Customer support, we can a...

How long will the Purezone last? The Purezone is designed to last up to 3 years when used according to manufacturer directions.

The Purezone measures real chemistry levels for FC or TB, pH and TA.  The Purezone does not measure ORP. ORP Oxidation-reduction potential is used...

The Purezone uses128 bit AES encryption with unique-per-device PSK Automatic encryption for over-the-air updates.

Compatible with iPhone, iPad, and iPod touch. Requires iOS 13.0 and watchOS 8.5 or later. 

Here's how to change your Purezone measurement time: iPhone Launch the Purezone app Tap the gear icon Settings in the upper right-hand corner Sel...

How will I know when to replace the Purezone P3 cassette? When it is time to replace the Purezone cassette, these Alert messages will be displayed...

You can add up to 4 Purezone devices in the Purezone app. Note:  Purezone devices that have been shared by others with your Purezone account emai...