No.  You cannot connect your Purezone to a mobile hotspot.  The Purezone requires a Wi-Fi network connection using a Broadband Cable, Satellite, A...

Why do my test strips and the tests at the pool store show very low chlorine when the Purezone shows very high chlorine? Test strips and pool tes...

Why do my test strips and the tests at the pool store show very low chlorine when the Purezone shows very high chlorine? Test strips and pool tes...

Yes. In order for the Purezone to work optimally, you should always keep your spa clear of any debris and contaminants.  It is very important to k...

A "No Connection" Alert means that your Purezone is no longer connected to your Wi-Fi network. If your Purezone is no longer connected to your Wi-...

The operational cost of the Purezone will depend on how many months you operate your spa and what measurement frequency you select.  If you operat...

Purezone Spa Sharing Purezone Spa Sharing allows you to share your Purezone spa with friends and family and even your pool boy! Spa Sharing is id...

At this time, the Purezone device is not compatible with Amazon Alexa.

"No Connection" Alert for #Hours/#Days" means that your Purezone has not been connected to your Wi-Fi network for a certain number of hours or day...

No.  Unlike other water chemistry test products like Sutro which charges a subscription fee of almost $30/month, Purezone does not charge a subscr...

"Error Adding Purezone - This Purezone is already setup and associated with another user" If you see the following error when attempting to activa...

To find the App Software version, do the following: Launch the Purezone app Tap the Gear icon (Settings) in the upper right-hand corner  The Soft...

The Purezone P3 cassette life depends on how frequently you test.Every other day testingEach Purezone P3 cassette lasts 2 months (48 measurements)...

If you plan to close your spa during the winter season and/or you plan on leaving your home for a winter vacation, you should remove and store the...

Yes.  The Purezone can be removed from the spa for a short period of time, i.e. when you are cleaning the interior of the spa, from a few hours to...

Yes.  The Purezone App is available in Google Play for Android devices.  

No.  The Purezone App does not work with Apple Watch at this time.

The Purezone is a standard Class B digital device like almost every other electronic equipment that is found in the home.  The specific text on th...

The Purezone is compatible with hot tubs and spas that use mineral / SmartChlor sanitizer sanitizer systems like the FROG @ease In-Line System and...

Once you have connected your Purezone device to your Home Wi-Fi network, you can find the MAC Address by following these steps: Launch the Purezo...

Yes. The Purezone requires a Wi-Fi signal.  You must have a Broadband 2.4Ghz Wi-Fi signal where the spa is located. If you need to extend the sign...

Yes.  The Purezone app supports connecting to Wi-Fi network SSIDs that are hidden and not broadcasting the SSID. During initial Purezone setup, wh...

If you are attempting to pair your Purezone to your Wireless router and after entering the Wi-Fi password, you fail to connect with an error "Conn...

The Purezone supports the following Wi-Fi Security protocols: WPA/WPA2 Wi-Fi security WPA2 Personal (aka WPA2-PSK, PSK2, WPA2-PSK (AES encryption...

The Purezone device has a Sensor that is suspended by a cable.   The "Sensor not in Water" Alert is usually displayed if the Purezone Sensor (the ...