Error Adding Purezone - This Purezone is already setup and associated with another user

Mike Stueve
Mike Stueve
  • Updated

"Error Adding Purezone - This Purezone is already setup and associated with another user"

If you see the following error when attempting to activate a Purezone device to your Wi-Fi network, it is an indication that the Purezone device may have already been activated. 

Please do the following:

  1. Contact Purezone Customer Support - See below
  2. Advise Purezone Support that you are seeing this error message when attempting to activate your Purezone device
  3. Purezone Support will assist you to resolve

Click here to submit a Support Request and Customer Support will respond

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