If you see the error "No Purezone Devices Found" during setup of a Purezone device it means one or more of the following:

• The Purezone device is more than 6 to 10 feet away from your phone
• Bluetooth on your phone needs to be reset
• The Purezone battery pack has not been charged recently - Weak batteries will not transmit a strong Bluetooth signal

Follow these steps to resolve:

1. Ensure you are within 6 to 10 feet of your Purezone device.
2. Follow the on screen instruction and "Pull to Refresh" = Use your finger to pull down the screen which will perform a Refresh.
3. If that did not resolve the issue, continue
4. Place the battery pack of the Purezone on top of the wireless charger
5. A solid green light will appear on the battery pack which means that the Purezone battery pack is charging
6. When the solid green light on the charger turns off, that means the Purezone battery pack is fully charged
7. On your phone, force close the Purezone app
8. On your phone, disable Bluetooth:  Settings > Bluetooth > Disable
9. On your phone, enable Bluetooth:  Settings > Bluetooth > Enable
10. Ensure you are within 6 to 10 feet of your Purezone device
11. Launch the Purezone app
12. Restart the process in the App to connect the Purezone device to your Wi-Fi network.

The above troubleshooting steps should resolve the issue.  If you have attempted the above troubleshooting steps several times and still see the error message, there may be a Bluetooth issue with your device, please click here to submit a Support Request and we will respond.

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