Purezone Quick Start Guide

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Purezone User Guide

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Purezone with Hover Setup

NEW USERS - Purezone with Hover SetupBefore you get started: Note: The Purezone unit is shipped in sleep mode.  To take the Purezone out of sleep...

What type of spa is Purezone™ automated monitoring and testing designed for?

Purezone is designed for above ground, outdoor residential spas made of acrylic, vinyl, fiberglass or rotomolded plastic that hold up to 2,400 gal...

How does Purezone work?

Purezone uses optical sensor technology to measure and test spa water chemical levels including potential of hydrogen (pH), free chlorine (FC) or ...

Purezone with Dock Setup

NEW USERS - Purezone with Dock SetupBefore you get started: Note: The Purezone unit is shipped in sleep mode.  To take the Purezone out of sleep ...

How do I change the Wi-Fi Network for my Purezone?

To change the Wi-Fi network for your Purezone, follow these steps: Ensure you are within 10 feet of your Purezone device - You must be within Blue...

Why does my Purezone always disconnect from my Wi-Fi network?

Poor Wi-Fi Network Signal Strength If your Wi-Fi Network Signal strength is poor, you will be advised through an Alert in the Purezone App that y...

What is a Wi-Fi range extender and how do I know if I need one for my Purezone?

If your Wi-Fi signal is weak, you will experience issues maintaining the Wi-Fi network connection to your Purezone. These are the typical symptoms...

"Connection failed. Connection to Wi-Fi failed, please try again" troubleshooting

If you are attempting to pair the Purezone to your Wi-Fi network and see the error message, "Connection failed.  Connection to Wi-Fi failed", this...

Where can I find the Wi-Fi Signal Strength of my Purezone?

Once you have connected your Purezone to your Home Wi-Fi network, you can find the Wi-Fi Signal Strength by following these steps: Launch the Pur...

When I should charge the Purezone battery pack?

You will be alerted in the Purezone app when it is time to charge the Purezone rechargeable Lithium-ion battery pack. Battery strength 20% = "Cha...

"Wi-Fi signal is weak" Alert, what should I do?

If your Wi-Fi signal is weak, (-85dBm or lower), an Alert will appear in the Purezone App to advise you:  "Wifi signal is weak (-90dBm)" If your W...

Is Purezone compatible with mesh Wi-Fi routers?

Purezone is compatible with mesh Wi-Fi routers, but additional steps may be required to enable connectivity.  The Purezone operates exclusively in...

Measurement failed - Purezone stops doing water measurements

If your Purezone stops performing daily water measurements, you should first check Supply Levels and Battery Strength before proceeding to the ste...

Why is the FC rapidly decreasing in my hot tub / spa?

Free Chlorine (FC) can rapidly deplete in a hot tub due to high organic contaminant loads, high water temperatures, UV sunlight exposure, improper...

Why am I having problems scanning the Purezone cassette QR code?

When scanning the QR code in the cassette, remember these important tips:Never scan the QR code from the home screen of your iPhone or Android pho...

How long does it take to charge the Purezone Battery Pack?

If the Purezone Battery pack is fully drained, it will take 4 hours to fully charge the Battery Pack.  When wirelessly charging, the green LED on ...

"Waiting for Unit to Check In" after initial Purezone Setup

Note: If you see "Waiting for Unit to Check in" after tapping Measure Now in the App, it is usually an indication that the Purezone has lost conne...

How can I get a refund for my Purezone device?

To request a refund, you should reach out to the Spa dealer / OEM where you purchased the Purezone and request a refund from them.  Purezone suppo...

How do I delete a Spa I set up in the Purezone app?

To delete a spa you set up in the Purezone app, follow these instructions.Launch the Purezone appThe name of your spa should appear in the top mid...

What are the Purezone's Terms of Service?

The Purezone Terms of Service are available here: Purezone Terms of Service Agreement

Is Purezone compatible with swimming pools?

No.  The Purezone is not compatible with swimming pools.  The Purezone is designed to be used only in hot tubs, spas and swim spas.

Is the Purezone compatible with swim spas and endless pools?

Yes.  The Purezone is compatible with swim spas and endless pools.

Mobile Device Requirements for Android

The Purezone app was designed to support phones or tablets running Android 7.1 and up.Note:  Google Play store ultimately decides whether an App i...

What should I do if I can't launch the Purezone app when connected to my Wi-Fi network?

If you can't launch the Purezone App when connected to your Wi-Fi network, it is usually due to your router or your router's network security sof...

Does Purezone work in spas that use Bromine as a sanitizer?

Yes.  Purezone is compatible with spas that use Bromine as the spa sanitizer.  The Purezone app displays Total Bromine measured in ppm with corres...

How do I enable Push Notifications on the Purezone App?

To enable Push Notifications on the App, do the following:Launch the Purezone AppTap the Gear icon in the upper right-hand cornerTap "Notification...

I just switched from a spa using FC to a spa that uses Bromine as a sanitizer. What do I need to change in the Purezone App?

When you switch from a spa using FC to a spa using Bromine, you need to do the following:Launch the Purezone AppTap the Gear icon in the upper rig...

What is a Wi-Fi range extender and how do I know if I need one?

What is a Wi-Fi Range Extender? A Wi-Fi Range extender or repeater boosts the signal of the Home Wi-Fi network to allow the Purezone device to con...