What should I do if I can't launch the Purezone app when connected to my Wi-Fi network?

If you can't launch the Purezone App when connected to your Wi-Fi network, it is usually due to your router or your router's network security software blocking the Secure Domain associated with the Purezone app.
When this occurs, instead of the Purezone app launching, an error message will appear:
Error: Error while get dashboard lambda
Exception: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made."
Note: This issue typically occurs with EERO Wi-Fi routers
If your router has a firewall enabled or it is running network security software or if you have enabled Ad-blocking, you may need to either reboot the router or disable the network security software temporarily. If that does not work, you should reach out to the router manufacturer for assistance.
To temporarily resolve the problem, just turn off Wi-Fi on your phone to switch to Cellular data which will bypass your home EERO Wi-Fi router.
Here is an EERO help article with a resolution for EERO routers with "Block Ads" configured with EERO Plus: https://support.eero.com/hc/en-us/articles/115005284506-What-do-I-do-if-Block-Ads-causes-a-website-or-app-to-stop-working
Here is an EERO help article for how to configure which sites are blocked or allowed in EERO Plus: https://support.eero.com/hc/en-us/articles/360045634132-Block-Allow-Websites