If your Wi-Fi signal is weak, (-85dBm or lower), an Alert will appear in the Purezone App to advise you:  "Wifi signal is weak (-90dBm)"

If your Wi-Fi signal is weak, you will experience issues maintaining the Wi-Fi network connection to your Purezone.

These are the typical symptoms of a weak Wi-Fi network connection:

• Your Purezone device may often disconnect from your Wi-Fi network
• You may experience problems re-connecting your Purezone device to the Wi-Fi network because the App will not find your Wi-Fi network SSID in the list of available networks 
• You have to go through device setup on the Purezone App to reconnect to your Wi-Fi network.  After doing this, your device may still disconnect from your Wi-Fi network

What can I do to resolve the problem and clear the alert? 

Follow the steps below to resolve the issue by improving the Wi-Fi signal the Purezone device receives. 

Once you improve the Wi-Fi signal, the alert will no longer appear.

Reposition your Router or Network node

• The Purezone performs best when it has an unobstructed direct line of site to the location of your Wi-Fi network router or Wi-Fi network node.   If possible, reposition the Wi-Fi network router or Wi-Fi network node closer to a window overlooking the spa area.

Purchase a Wi-Fi range extender or a Mesh network node

• A Wi-Fi Range extender or repeater boosts the signal of the Home Wi-Fi network to allow the Purezone device to connect and stay connected.  A Wi-Fi Range extender contains two wireless routers, similar to the wireless router you already have in your home or office. One of these wireless routers picks up the signal from your existing home Wi-Fi network. It then transfers the signal to the other wireless router, which transmits the boosted signal.  If possible the Wi-Fi range extender should be located mid-way between the location of your Purezone device and your Wi-Fi router.  Many people install the Wi-Fi range extender in a garage or pool cabana. 

Note:  If you use a Mesh Wi-Fi router, you should purchase a network node compatible with your brand of mesh network.

Query your device and check your Wi-Fi network RSSI to see the quality of your Wi-Fi Network signal.  If the signal is poor, you may need a Wi-Fi range extender.

• Tap Settings (Gear icon in the upper right-hand corner) > Device Info
• Check Wi-Fi signal
• If your Wi-Fi signal is between -40dBm to -75dBm the signal strength is good
• If your Wi-Fi signal is in the range of -80dBm to -84dBm the signal strength is weak. 
• If your Wi-Fi signal is in the range of -85dBm - 95dBm the signal strength is poor / unusable
• If your Wi-Fi signal is in the weak or poor / unusable range then you will need to improve the Wi-Fi network signal near your spa
• The easiest way is to purchase a Wi-Fi range extender (non-mesh network) or an additional network node (mesh network)
• Good quality Wi-Fi range extenders can be purchased at inexpensive prices.  Enter “Wi-Fi range extender” at Amazon.com and Search.  The “Best Seller” and “Amazon Choice” options are both available for under $35.

IMPORTANT:  When setting up a Wi-Fi range extender do not name the extender with the same SSID network name, i.e. “MyNetwork” as the SSID of your router.  Name it so it is easy to identify, i.e. “MyNetwork-EXT”.

NOTE:  If you have a Mesh network like the Netgear Orbi or others, it is not recommended to purchase Wi-Fi range extenders.  You should instead purchase compatible Nodes for your brand of Mesh network.