Is Purezone compatible with mesh Wi-Fi routers?

Mike Stueve
Mike Stueve
  • Updated

Purezone is compatible with mesh Wi-Fi routers, but additional steps may be required to enable connectivity.  The Purezone operates exclusively in the 2.4Ghz network.  Mesh Wi-Fi routers broadcast a single SSID for both 2.4Ghz and 5Ghz networks.  The Purezone is looking for a 2.4Ghz dedicated network.  Connections to some mesh networks that roam between 2.4Ghz and 5Ghz may not maintain a reliable connection with the Purezone device (frequent disconnects) and in some cases may not connect at all during device pairing.

Common mesh Wi-Fi routers:

  • Google Wi-Fi mesh
  • Google Nest Wi-Fi
  • Google Fiber
  • Eero mesh Wi-Fi
  • Linksys / Velop mesh
  • Netgear Orbi mesh
  • TP-Link Deco Whole Home Wi-Fi
  • AmpliFi mesh
  • Plume mesh
  • Ubiquiti Mesh
  • Cox Panoramic WiFi mesh

If you have a mesh network and you have experienced issues in the past connecting other IOT devices, like Wireless Cameras, Wi-Fi plugs or light switches that operate exclusively in the 2.4Ghz band, and experience issues connecting the Purezone or maintaining the connection, rest assured there are solutions:

Solutions

Note:  See below Support Articles section for links to Router-specific Help articles that will guide you through the process

Create a separate SSID for 2.4Ghz

  • If your mesh Wi-Fi router allows it,  configure separate SSIDs for the 2.4Ghz and 5Ghz networks and name each network SSID accordingly – i.e. “mynetwork-2.4” and “mynetwork-5”.
  • During device pairing, you will only see the compatible network, i.e. “mynetwork-2.4”.
  • Connect the Purezone to the 2.4Ghz network

Create a 2.4Ghz Guest network

  • Some mesh Wi-Fi routers allow you to create a separate 2.4Ghz “Guest” network to be used for iOT devices that only operate in the 2.4Ghz network band.
  • Create the 2.4Ghz “Guest” network with a unique name, i.e. “Guest-2.4”
  • Connect the Purezone device to the Guest network

Temporarily hide the 5Ghz network during pairing / re-pairing

  • Some mesh Wi-Fi routers such as the Eero line of routers allow you to temporarily hide the 5Ghz network.
  • The Eero app allows you to temporarily hide the 5Ghz network for 15 minutes.
  • Temporarily hiding the 5Ghz network will facilitate the initial pairing or repairing of the Purezone device to your network.

Create an additional SSID for 2.4Ghz

  • If your mesh Wi-Fi router does not allow the main SSID for 2.4Ghz and 5Ghz to be separated, you can create an additional SSID and select it to broadcast on the 2.4Ghz band
  • Note, for AmpliFi Mesh systems, you must also add the additional 2.4Ghz SSID to each of the mesh points and/or to the router.
  • During device pairing, you will only see the compatible network, i.e. “amplifi-2.4”.
  • Connect the Purezone to the 2.4Ghz network

Create separate SSIDs for 2.4Ghz and 5Ghz

  • Some Mesh routers like the Linksys Velop do not permit the creation of a separate 2.4Ghz SSID.
  • The solution for such routers is to separate the SSIDs into 2 SSIDs - 1 SSID for 2.4Ghz and 1 SSID for 5Ghz
  • Note:  Users with Linksys Velop who do not wish to create SSIDs can use the solution below to use another wireless router in bridged mode

Use another wireless router or access point

  • If configuring separate SSIDs or a Guest Network is not possible with your mesh Wi-Fi router, i.e. Eero Mesh, or Netgear Orbi Mesh, you can connect an inexpensive wireless router or access point to your mesh network.
  • Just plug the old non-mesh router into your ISP modem. Configure the old router to broadcast a different SSID from the SSID of the Orbi or Eero.  If should broadcast a completely new SSID on 2.4 GHz only if possible.
  • Connect the Purezone device to this new SSID

 Support Articles for Mesh Routers:

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request