General
Help Articles
-
Purezone Quick Start Guide
Click here to view the Purezone Quick Start Guide
-
Purezone User Guide
Click here to download the Purezone User Guide
-
Purezone with Hover Setup
NEW USERS - Purezone with Hover SetupBefore you get started: Note: The Purezone unit is shipped in sleep mode. To take the Purezone out of sleep...
-
What type of spa is Purezone™ automated monitoring and testing designed for?
Purezone is designed for above ground, outdoor residential spas made of acrylic, vinyl, fiberglass or rotomolded plastic that hold up to 2,400 gal...
-
How does Purezone work?
Purezone uses optical sensor technology to measure and test spa water chemical levels including potential of hydrogen (pH), free chlorine (FC) or ...
-
Purezone with Dock Setup
NEW USERS - Purezone with Dock SetupBefore you get started: Note: The Purezone unit is shipped in sleep mode. To take the Purezone out of sleep ...
Store Support
-
How can I order Purezone cassettes?
Purezone cassettes are available at the Purezone Store.To purchase Purezone cassettes, Launch the Purezone App Tap the Shop icon on the bottom of...
-
Where can I purchase Purezone?
You can purchase Purezone from Pool and Spa licensed retailers that sell the Purezone device. The Purezone device is not sold online at this time.
-
How do I track my order?
An order confirmation will be sent to your email address after the order has been placed. A separate email with the Shipping carrier information ...
-
When will my Purezone order ship?
After placing an order on the Purezone website, an order confirmation email will be sent. Purezone sends orders to the Fulfillment Team for proces...
-
How do I cancel my order or make changes to my Purezone order?
Depending on the item that was ordered, it can take as little as 6 hours or between 24-48 hours before an order leaves the warehouse. Purezone sen...
-
How Can I Change the Shipping Address for my Purezone Cassette Subscription?
Note: Any changes to the shipping address MUST be done before you place the online order. If you entered the incorrect shipping address in your ...