Purezone Help Center

Featured articles

• Purezone Quick Start Guide

  Click here to view the Purezone Quick Start Guide

• Purezone User Guide

  Click here to download the Purezone User Guide

• Purezone with Hover Setup

  NEW USERS - Purezone with Hover SetupBefore you get started: Note: T...

• What type of spa is Purezone™ automated monitoring and testing designed for?

  Purezone is designed for above ground, outdoor residential spas made ...

• How does Purezone work?

  Purezone uses optical sensor technology to measure and test spa water...

• Purezone with Dock Setup

  NEW USERS - Purezone with Dock SetupBefore you get started: Note: Th...

• How do I change the Wi-Fi Network for my Purezone?

  To change the Wi-Fi network for your Purezone, follow these steps: En...

• Why does my Purezone always disconnect from my Wi-Fi network?

  Poor Wi-Fi Network Signal Strength If your Wi-Fi Network Signal stre...

• What is a Wi-Fi range extender and how do I know if I need one for my Purezone?

  If your Wi-Fi signal is weak, you will experience issues maintaining ...

• "Connection failed. Connection to Wi-Fi failed, please try again" troubleshooting

  If you are attempting to pair the Purezone to your Wi-Fi network and ...

• Where can I find the Wi-Fi Signal Strength of my Purezone?

  Once you have connected your Purezone to your Home Wi-Fi network, you...

• When I should charge the Purezone battery pack?

  You will be alerted in the Purezone app when it is time to charge the...

• "Wi-Fi signal is weak" Alert, what should I do?

  If your Wi-Fi signal is weak, (-85dBm or lower), an Alert will appear...

• Is Purezone compatible with mesh Wi-Fi routers?

  Purezone is compatible with mesh Wi-Fi routers, but additional steps ...

• Measurement failed - Purezone stops doing water measurements

  If your Purezone stops performing daily water measurements, you shoul...