Purezone Help Center
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Purezone Quick Start Guide
Click here to view the Purezone Quick Start Guide
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Purezone User Guide
Click here to download the Purezone User Guide
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Purezone with Hover Setup
NEW USERS - Purezone with Hover SetupBefore you get started: Note: T...
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What type of spa is Purezone⢠automated monitoring and testing designed for?
Purezone is designed for above ground, outdoor residential spas made ...
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How does Purezone work?
Purezone uses optical sensor technology to measure and test spa water...
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Purezone with Dock Setup
NEW USERS - Purezone with Dock SetupBefore you get started: Note: Th...
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How do I change the Wi-Fi Network for my Purezone?
To change the Wi-Fi network for your Purezone, follow these steps: En...
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Why does my Purezone always disconnect from my Wi-Fi network?
Poor Wi-Fi Network Signal Strength If your Wi-Fi Network Signal stre...
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What is a Wi-Fi range extender and how do I know if I need one for my Purezone?
If your Wi-Fi signal is weak, you will experience issues maintaining ...
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"Connection failed. Connection to Wi-Fi failed, please try again" troubleshooting
If you are attempting to pair the Purezone to your Wi-Fi network and ...
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Where can I find the Wi-Fi Signal Strength of my Purezone?
Once you have connected your Purezone to your Home Wi-Fi network, you...
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When I should charge the Purezone battery pack?
You will be alerted in the Purezone app when it is time to charge the...
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"Wi-Fi signal is weak" Alert, what should I do?
If your Wi-Fi signal is weak, (-85dBm or lower), an Alert will appear...
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Is Purezone compatible with mesh Wi-Fi routers?
Purezone is compatible with mesh Wi-Fi routers, but additional steps ...
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Measurement failed - Purezone stops doing water measurements
If your Purezone stops performing daily water measurements, you shoul...