A "No Connection" Alert means that your Purezone is no longer connected to your Wi-Fi network. If your Purezone is no longer connected to your Wi-Fi network, follow these steps to reconnect it to your Wi-Fi network.
Check battery strength
- Follow these steps to check the battery strength
- If the battery strength shows 1 bar of battery strength, you should charge the battery pack
- If the battery pack is not fully charged it can cause the device to loose connectivity to your Wi-Fi network
Charge the battery pack
- Take the Purezone out of the spa
- Wrap the cassette holder portion of the Purezone in an old towel or paper towels
- Take the device inside and place the battery pack on the wireless battery charger
- The battery pack is charging when the green Indicator light on the battery pack illuminates. If the green indicator light does not turn on, reposition the battery pack on top of the wireless battery charger
- The battery pack is fully charged when the green indicator light turns Off
If you have made no changes to your original Wi-Fi network, your device should connect to the network again and will be online. You can replace the Purezone device in the spa.
If you are still not online, perform the following steps in the Purezone App
- Approach the area where the Purezone is located and be within 6 feet of the device
- Tap the Gear icon (Settings) in the upper right-hand corner
- Select "Wi-Fi Settings"
- "Update Wi-Fi" - Choose a Network... will appear
- Tap to select your Wi-Fi network
- Enter the password
- Tap Join
- Tap Continue
- You are now connected
Changes were made to your network router configuration and/or location
- If you installed a new Wi-Fi router or new Wi-Fi range extender that has a different Network SSID and/or Network Password
- To resolve, pair the Purezone to the new Wi-Fi router or the new Wi-Fi range extender. Here's how!
- If you reconfigured the existing Wi-Fi router or Wi-Fi range extender with a different Wi-Fi security protocol and/or different Network SSID and/or Network password
- To resolve, pair the Purezone to the original Wi-Fi router or the original Wi-Fi range extender. Here's how!
- If you moved the existing router and/or Wi-Fi range extender to a different location
- To resolve, move the router and/or Wi-Fi range extender to the old location. Ensure that the Router and/or Wi-Fi range extender has a clear path (line of sight) preferably through a window to the location of the Purezone.
If you have completed the above troubleshooting steps and still see the error message, there may be an issue with your device, please click here to submit a Support Request and we will respond.